Terms & Conditions

1. General Information

Zenvy Creations is an online jewellery brand offering a collection of fashionable, traditional, and contemporary jewellery.

Our products may include gold-plated jewellery, stainless steel jewellery, necklaces, earrings, bangles, bracelets, rings, and other fashion accessories.

We reserve the right to update, modify, or discontinue products and website features when necessary.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website under appropriate parental or guardian supervision.

You agree to provide accurate and complete information when placing an order or creating an account.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, materials, and specifications.

However, slight variations in colour, appearance, or finish may occur due to lighting conditions, photography, and screen settings.

Product dimensions, weights, and measurements may be approximate unless otherwise specified.

4. Pricing and Payments

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout.

We reserve the right to correct pricing errors and update product prices without prior notice.

If an order is affected by a pricing error, we may contact the customer to confirm the corrected price or cancel the order and arrange an appropriate refund.

Payments may be processed through authorised third-party payment service providers.

5. Order Placement and Confirmation

Once you place an order, you may receive an order confirmation through email or another available communication channel.

Order confirmation acknowledges receipt of your order but does not guarantee product availability or dispatch.

We may cancel or decline an order for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete delivery details.
• Payment verification issues.
• Suspected fraudulent transactions.

If a prepaid order is cancelled by us, an appropriate refund will be arranged.

6. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated timeframes communicated to customers.

Delivery times may vary depending on location, courier availability, weather, holidays, and other circumstances.

Any estimated delivery date is indicative unless expressly guaranteed.

Customers are responsible for providing accurate shipping addresses and contact details.

If delivery is delayed or unsuccessful, please contact our customer support team.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund and Returns Policy.

Customers should inspect their orders after delivery and promptly report any damaged, defective, or incorrect products.

Return requests may require order details, photographs, or supporting information.

Please refer to our Refund and Returns Policy for further information.

8. Jewellery Care and Maintenance

Fashion and gold-plated jewellery require appropriate handling and care to maintain their appearance.

We recommend:

• Avoiding direct contact with perfume and harsh chemicals.
• Removing jewellery before bathing or swimming.
• Avoiding prolonged exposure to moisture.
• Storing jewellery in a clean, dry place.
• Cleaning jewellery gently with a soft, dry cloth.

Normal wear, tarnishing, or changes in appearance resulting from usage or environmental exposure may occur.

Nothing in this section limits customers' statutory rights relating to defective or misrepresented products.

9. User Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

You agree to notify us if you suspect unauthorised access to your account.

We may restrict accounts involved in fraudulent activity, misuse, or violations of these Terms, subject to applicable law.

10. Intellectual Property

Website content, including original photographs, graphics, designs, text, logos, and branding, is owned by Zenvy Creations or used with appropriate permission.

You may not reproduce, distribute, or commercially use protected website content without permission from the relevant rights holder.

11. Prohibited Activities

Users must not:

• Use our website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorised access to website systems.
• Distribute malware or harmful software.
• Interfere with website functionality or security.
• Misuse our brand name, images, or content.

12. Third-Party Services and Links

Our website may contain links to external websites or services, including social media platforms, payment gateways, and shipping providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independent third-party content or practices, except where applicable law provides otherwise.

13. Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable shopping services.

However, temporary technical interruptions, maintenance, and circumstances beyond our reasonable control may occur.

To the extent permitted by applicable law, Zenvy Creations will not be responsible for losses caused solely by events outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer remedies that cannot legally be excluded.

14. Privacy and Personal Information

We respect customer privacy and handle personal information according to our Privacy Policy and applicable laws.

Please review our Privacy Policy for information about data collection, usage, and protection.

15. Changes to Terms and Conditions

We may update these Terms and Conditions to reflect changes in our business, website operations, or legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will not remove rights already available to customers under applicable law.

16. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian laws and relevant consumer protection provisions.

17. Contact Information

If you have questions about these Terms and Conditions, please contact us.