Privacy Policy

1. Information We Collect

When you visit or purchase from Zenvy Creations, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history

Account Information

If you create an account on our website, we may collect your username, account details, and information necessary to manage your account.

Payment Information

Payments may be processed through third-party payment service providers. We do not intentionally store your complete payment card details on our website. Payment providers handle payment information according to their own privacy and security policies.

Technical Information

We may collect information such as your IP address, browser type, device information, website usage data, and cookies to improve website performance and security.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Confirm purchases and provide order updates.
• Respond to questions and customer support requests.
• Process returns, exchanges, and refunds in accordance with our policies.
• Improve our products, website, and shopping experience.
• Prevent fraud, misuse, and unauthorized transactions.
• Send promotional communications where permitted by law and, where required, with your consent.
• Comply with applicable legal and regulatory obligations.

3. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve performance, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting and technical service providers
• Website analytics and security services
• Customer support and communication services

We may also disclose information when required by applicable law or when necessary to protect our legal rights, customers, or website.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, and disclosure.

However, no method of electronic transmission or online storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, customer support, business operations, legal compliance, dispute resolution, and other legitimate purposes.

Certain transaction and accounting records may need to be retained for periods required by applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern about how your information is handled.

To submit a privacy-related request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Instagram and external payment services.

These websites operate independently and have their own privacy policies. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: