Shipping & Delivery Policy

1. Shipping Coverage

Zenvy Creations offers delivery to locations supported by our shipping and courier partners.

Delivery availability may vary depending on the customer's postal code, courier service coverage, and other logistical considerations.

If delivery is unavailable for your location, we will contact you regarding available options or an appropriate refund where applicable.

2. Order Processing

Orders are processed after successful order confirmation and any required payment verification.

Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.

Customised or made-to-order jewellery may require additional preparation time.

If your order experiences a significant processing delay, we will make reasonable efforts to notify you.

3. Estimated Delivery Time

Estimated delivery times depend on your location, product availability, and the courier service used.

Any delivery estimates displayed at checkout or communicated after purchase are indicative unless expressly guaranteed.

Delivery may take longer during festivals, public holidays, severe weather, transportation disruptions, or other exceptional circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Charges may vary depending on delivery location, order value, package weight, and available shipping methods.

Any promotional free-shipping offers will be subject to the conditions communicated with the offer.

5. Order Tracking

Where tracking is available, shipping details may be shared through email, SMS, or another available communication channel after dispatch.

Tracking updates depend on the courier provider and may not appear immediately after dispatch.

If you need assistance tracking your order, please contact our support team with your order number.

6. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your shipping address includes the correct:

• Recipient's full name.
• House or building number.
• Street and locality.
• City and state.
• Postal or PIN code.
• Contact phone number.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If you need to correct your address, please contact us as soon as possible. Changes may not be possible after dispatch.

7. Delayed or Unsuccessful Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations or circumstances beyond our reasonable control.

If your order is delayed or delivery is unsuccessful, please contact us so we can review the situation.

Depending on the circumstances, we may coordinate with the courier, arrange another delivery attempt, or provide another appropriate resolution.

8. Lost or Missing Shipments

If your order has not arrived within the communicated delivery timeframe, please contact our support team.

We may investigate the shipment status with the delivery provider.

Where a shipment is confirmed lost, we will review the circumstances and arrange an appropriate replacement or refund in accordance with applicable law.

9. Damaged Packages or Incorrect Items

We recommend inspecting the package and jewellery after delivery.

If you receive a damaged, defective, or incorrect product, please contact us promptly with:

• Your order number.
• Photographs of the packaging.
• Clear photographs or video of the product.
• A brief description of the issue.

Our team will review your request and explain the available resolution.

Please refer to our Refund and Returns Policy for additional information.

10. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be dispatched in separate packages.

If this occurs, the packages may arrive at different times.

Where applicable, we will provide available shipment information.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before dispatch, depending on the order status.

Once an order has been dispatched, cancellation may no longer be possible, and our return procedure may apply.

Your statutory cancellation and refund rights remain unaffected.

12. Contact Us

If you have questions regarding shipping, delivery, or order tracking, please contact us.

13. Policy Updates

Zenvy Creations may update this Shipping and Delivery Policy when necessary.

Any changes will be published on this page with an updated revision date.

Changes remain subject to applicable consumer protection laws.